At MELENDREZ MERCEDES LLC, we want you to be completely satisfied with your purchase. If you are not satisfied, you may return the item(s) in accordance with our Returns and Refund Policy.
1. Returns
- Eligibility: To be eligible for a return, items must be unused, unworn, and in the same condition that you received them. Items must also be in the original packaging with all tags attached.
- Timeframe: You have 30 calendar days from the date of delivery to return your item(s).
- Process: To initiate a return, please contact our customer service at [Your Email] with your order number and the reason for your return. We will provide you with a return authorization and instructions on how to send your item(s) back to us.
2. Refunds
- Processing: Once we receive your returned item(s), we will inspect them and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 10 business days.
- Partial Refunds: There are certain situations where only partial refunds are granted (if applicable):
- Any item not in its original condition, damaged, or missing parts for reasons not due to our error.
- Any item returned more than 30 days after delivery.
- Non-Refundable Items: Gift cards and final sale items are non-refundable.
3. Exchanges
If you need to exchange an item for a different size or color, please contact us at [Your Email]. We will process the exchange as quickly as possible, subject to availability.
4. Shipping Costs
- Return Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
- Damaged or Defective Items: If you received a damaged or defective item, we will cover the cost of return shipping. Please contact our customer service immediately for assistance.
5. Contact Us
For any questions about our Returns and Refund Policy, please contact us at:
- Email: [Your Email]
- Phone: [Your Phone Number]
